Dodd AC replaced our heating/ AC unit five months ago. Installation went great, the new system has been reliable and working great. The last couple of days we’ve had power reliability issues in our neighborhood with Entergy. The power would shut off and come right back on like flipping the light switch. This happened several times too many to count. The new AC outside unit has a diagnostic module that monitors voltage and other things that will shut down the compressor to protect it from damage. It shutdown due to issues with Entergy. I called for help, Randy came out in no time got the system reset and back to cooling. Randy didn’t charge me even though the fault was with Entergy. He said being the unit was less than a year old he didn’t feel it was right to charge us. I was ready to pay for the call out but he wouldn’t have nothing to do with charging me. Now if that doesn’t speak to his integrity and being helpful at his expense I don’t know what would. Top notch Randy, thanks for the help.
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- Servicing the Silsbee and Surrounding Areas
- Hardin County Service: (409) 385-6739
- Jefferson County Service: (409) 842-5974
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